I'm in risk management for a large financial institution and the idea of depending 100% on agents truly scares me. Not necessarily because of the risk of it being wrong. Our human agents can be wrong. But we put a LOT of faith in technology as a society and the expectation is that it's going to be correct. People are willing to accept that a human made a mistake in the advice they gave but not a computer. We're just asking for lawsuits.
Not 100% but there's definitely a move towards more AI in all we do. It's only a matter of time before someone makes the move and it's going to be (if I had to guess) some new fintech startup.
But I can certainly see us moving in that direction on the customer service side and especially for customers that don't have high spending or high balances.
I get it with customer service. Saw the same thing in the Nvidia industry report, the finance industry tends to spend on doc. analysis and customer service.
it feels like a general trend of how people find AI useful in day-today.
btw, 'move, and it's going to be (if I had to guess) some new fintech startup.' I'm surprised that there aren't hundreds of these yet 😜
The trouble with financial advice with an AI agent is that they make mistakes and if they give the wrong information the courts won't be as lenient as they are with a human agent.
The misaligned expectations, the risk of relying on a single vendor, the risk of you’ve no idea how the agents use the tokens, how the token’s priced, losing human talents while believing in AI can replace them all… etc.
I'm in risk management for a large financial institution and the idea of depending 100% on agents truly scares me. Not necessarily because of the risk of it being wrong. Our human agents can be wrong. But we put a LOT of faith in technology as a society and the expectation is that it's going to be correct. People are willing to accept that a human made a mistake in the advice they gave but not a computer. We're just asking for lawsuits.
I am really curious, I thought no financial institution would make such irrational move go 100% AI?
Not 100% but there's definitely a move towards more AI in all we do. It's only a matter of time before someone makes the move and it's going to be (if I had to guess) some new fintech startup.
But I can certainly see us moving in that direction on the customer service side and especially for customers that don't have high spending or high balances.
I get it with customer service. Saw the same thing in the Nvidia industry report, the finance industry tends to spend on doc. analysis and customer service.
it feels like a general trend of how people find AI useful in day-today.
btw, 'move, and it's going to be (if I had to guess) some new fintech startup.' I'm surprised that there aren't hundreds of these yet 😜
The trouble with financial advice with an AI agent is that they make mistakes and if they give the wrong information the courts won't be as lenient as they are with a human agent.
I think all the above and more.
The misaligned expectations, the risk of relying on a single vendor, the risk of you’ve no idea how the agents use the tokens, how the token’s priced, losing human talents while believing in AI can replace them all… etc.